RETURNS, REFUNDS & EXCHANGES

Last updated:06/09/2026

 

1. At a glance

What you bought Can you return it? Window

Baby and children's clothing, unworn with tags Yes [30] days

Baby accessories and toys, unopened Yes [30] days

Beauty and skincare, sealed and unopened Yes [30] days

Beauty and skincare, opened or seal broken No, for hygiene reasons —

Jewellery, unworn in original packaging Yes [14] days

Pierced earrings No, for hygiene reasons —

Engraved, personalised or resized pieces No —

Digital guides and templates No, once accessed —

Gift cards No —

Anything faulty, damaged or not what you ordered Yes, always See section 10

2. The return window

 

The window runs from the day your order is delivered. Your return request must reach us inside it; the goods themselves must then reach us within [14] days of us approving the return.

 

3. Condition

 

Returned items must be unused, unworn and unwashed, with all tags attached, hygiene seals unbroken, and in their original packaging with any certificates, pouches or boxes included. We may reduce or refuse a refund for items returned outside this condition, and we will tell you why before we do.

 

4. What we cannot take back

Opened cosmetics, skincare or any product with a broken hygiene seal

Pierced earrings, once the packaging is opened

Engraved, personalised, made-to-order or resized items

Digital downloads, once you have accessed or downloaded them

Gift cards

Items marked final sale or clearance at the time of purchase

Items sent back without an approved return authorisation

 

This section does not apply if the item is faulty, damaged or not what you ordered. In that case section 10 applies and your statutory rights are unaffected.

 

5. How to start a return

 

Email yummyvibes@gmail.com with your order number, the items you are returning and the reason. We will reply within [2] business days with a return authorisation number and the return address. Please do not send anything back before you have that number, as we cannot track or process unidentified parcels.

 

6. Who pays return postage

 

If you have changed your mind, you pay the return postage, and we recommend a tracked service because the parcel stays your responsibility until it reaches us. If the item is faulty, damaged or wrong, we cover the return cost.

 

Original outbound shipping is not refunded on change-of-mind returns. It is refunded in full when the fault is ours. We cannot refund import duty or clearance fees you paid to your local customs authority, but many countries will refund them directly on proof of return, so keep your paperwork.

 

7. Refunds

 

We refund to your original payment method within [10] business days of receiving and inspecting the return. How quickly it appears is then up to your bank or card issuer, usually a further [3 to 5] business days.

 

We refund the amount you were charged in USD. If your card is in another currency, exchange rate movement between purchase and refund may mean the amount you see differs slightly. That difference is set by your bank and is outside our control.

 

8. Returning part of an order, bundles and free gifts

 

If you return part of an order and what you keep no longer reaches a free shipping threshold, we deduct the shipping we would otherwise have charged.

 

If your order came with a free gift, a bundled discount or a promotional item that depended on the purchase, send the gift or promotional item back with the return, or we will deduct its value from your refund. Sets and bundles must be returned complete.

 

9. Exchanges

 

We are happy to exchange for a different size or colour subject to stock. We process an exchange as a return plus a new order, so ask for it when you request your return authorisation. If the replacement costs more, we will invoice the difference; if it costs less, we refund it.

 

10. Faulty, damaged or incorrect items

 

Check your order on arrival. Tell us within [7] days of delivery if anything is damaged, faulty or not what you ordered, and send photographs of the item and the packaging to yummyvibes@gmail.com. For transit damage, please tell us within [48 hours] so we can claim against the carrier.

 

We will arrange a free return and then repair, replace or refund.

 

The periods above exist so that we can deal with transit damage and picking errors while the carrier will still accept a claim. They are not a cut-off for faults you could not have spotted on arrival. If a fault appears later within a reasonable period, contact us — your rights under the Consumer Guarantees Act, Cap. 326E are not limited to the return window in this policy.

 

If a product presents a safety concern, stop using it immediately and contact us before returning it.

 

11. Orders that never arrive

 

If tracking shows your parcel as delivered but you do not have it, or if it has not arrived [10] business days after the latest estimated delivery date, contact us within [30] days of dispatch so we can open a carrier investigation. Carriers usually require a set waiting period before they will treat a parcel as lost.

 

12. Returns from outside of the U,S

 

Mark the parcel clearly as returned goods and include the return authorisation number on the customs declaration. If you do not, the parcel may be charged import duty on arrival, and we will deduct any charge we have to pay from your refund.

 

13. Jewellery returns

 

Return jewellery by an insured, tracked, signature-required service, in its original box with any certificate. Uninsured jewellery returns travel at your risk. Items must be unworn and will be inspected by [our jeweller / a qualified valuer] before a refund is issued.

 

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